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10. Customer Service
10.1 Internet Support
You may obtain product information and support on the web at:
http://www.zentechman.com/eztv
10.2 Phone Support
You may contact us toll-free directly by phone for product installation or
service support between the hours of: Monday – Friday 9 am to 9pm EST;
Saturday 10 am to 7pm EST at: 1-866-58 4 EZTV
1-866-584-3988
11. Limited Warranty
11.1 Limited warranty
Zentech warrants Zentech consumer electronic products and
accessories (“Products”), excluding batteries, to be free from
malfunctions and defects in both materials and workmanship for one
year (1 Year) from the date of purchase. Retain the original dated sales
receipt. Proof of the date of purchase will be required with any request
for warranty repair.
11.2 Limited warranty coverage
Warranty service is only available from within the country where the
Products were originally purchased. You may be required to ship
Products, at your expense, to the authorized service facility. Zentech will
repair or replace Products if they fail to function properly during the
warranty period, subject to any conditions and/or limitations stated
herein. Warranty service will include all labor as well as any necessary
adjustments and/or replacement parts. Repair or replacement is the sole
remedy under the warranty. If replacement parts are used in making
repairs, those parts may be remanufactured, or may contain
remanufactured materials. If it is necessary to replace the entire Product,
it may be replace with a remanufactured Product. Remanufactured
Products, parts and materials are warranted for the remaining warranty
term of the original Product, or 90 days after the date of repair or
replacement, whichever is longer.
11.3 Mail-In Service
If your product fails to function properly, please call our support service
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